This job is for a Customer Service Agent at Weaver Fintech, a company providing digital financial services like payments, lending, and insurance. You will work in Cape Town, Western Cape, specifically at their Wynberg office. The role involves handling customer calls and digital messages to solve problems, answer questions, and address complaints while ensuring a positive customer experience. Responsibilities include meeting CSAT and CEI targets, resolving issues efficiently, suggesting additional products, maintaining accurate records, and adhering to company policies. The role also requires compliance with service level agreements and availability for calls/tickets.