This is a full-time remote position for a Business Analyst (Product Owner) working for a global logistics and freight forwarding company. The role is based in Gqeberha/Port Elizabeth, Eastern Cape but will be performed remotely. Responsibilities include improving and managing the company's digital customer experience platform to meet global standards and drive business growth. Key tasks involve creating and updating the digital product roadmap, collaborating with IT, sales, operations, and leadership teams, and translating customer feedback and business needs into actionable plans. The role also includes working with customers and internal teams to understand needs, redesigning business processes, and leveraging data analytics to enhance platform performance. You will collaborate with UX/UI designers to simplify workflows, track digital trends, manage the product backlog, and lead testing and quality assurance processes. Qualifications include 5+ years of experience in digital product management, business analysis, or digital transformation, preferably in freight forwarding or supply chain management. A degree in business, logistics, or related fields is required. Salary ranges from R600,000 to R960,000 per year.