Mango 5, an insurance company based in Airport Industria, Johannesburg, is looking for friendly and results-focused people to join their team as Customer Service and Retention Agents. This role involves handling calls, emails, and messages from existing customers regarding their insurance policies, including policy changes, cancellations, and premium follow-ups. Key responsibilities include customer retention, accurate record-keeping in Zoho CRM, and adherence to regulatory standards like TCF, FAIS, FICA, and POPIA. The ideal candidate has completed Matric (Grade 12), 1-2 years of experience in short-term insurance, strong English communication skills (Afrikaans is advantageous), and proficiency in Microsoft Office. The position offers a full-time salary with performance incentives, medical aid, and training opportunities, including support for the RE5 qualification. The role is currently on-site with potential for hybrid work after training.