We are looking for a Complaints Advisor based in Durban, KwaZulu-Natal. This role is perfect for someone who is detail-oriented and enjoys helping customers solve problems. You will handle complaints related to financial services and insurance, ensuring customers receive fair and professional treatment. Key responsibilities include managing incoming/outgoing calls, maintaining complaint records, following up on cases, and adhering to FCA regulations. Strong communication skills, Microsoft Office proficiency, and at least 12 months of experience in financial services or insurance complaints handling are required. Minimum qualification: Matric (NQF Level 4). This is a permanent full-time position with opportunities for career growth.