This is a temporary 3-month position for a Call Centre Agent based in Nelspruit, Mpumalanga. Fidelity Services Group, a company in the security and investigations industry, is looking for someone to provide excellent customer service to both internal and external clients. The role is part of the Fidelity ADT division, specifically under the FADT Gauteng business unit.

As a Call Centre Agent, you will handle customer interactions through phone calls, emails, and in-person visits. Your main tasks will include answering incoming calls, helping customers with their questions or problems, troubleshooting technical issues, and updating customer requests on the company’s system called Listener. You will also follow up on calls by completing paperwork, sending emails, or working with other departments.

You must have at least a Matric certificate and basic computer skills. Previous experience in customer service, especially in a call centre environment, is preferred. Strong communication skills are essential. The job is open to all candidates, with preference given to historically disadvantaged individuals and Black female candidates.

While the job posting does not specify a salary, this is a temporary contract position offering valuable experience in customer service and security-related industries. The role provides an opportunity to work with a well-known company and gain skills for future career growth.