This is a temporary 3-month position for a Call Centre Agent based in Nelspruit, Mpumalanga. Fidelity Services Group, a company involved in security and investigations, is looking for someone to provide customer support through phone, email, and in-person interactions. This role is part of the Fidelity ADT division and is open to entry-level candidates with a focus on historically disadvantaged individuals and Black female candidates.

As a Call Centre Agent, your main job will be to help customers with their questions and problems. You will answer incoming phone calls, guide customers through troubleshooting technical issues, handle written customer queries (emails and website messages), and update customer requests on the company’s system called Listener. You will also follow up on calls by completing paperwork, sending emails, and working with other departments to resolve issues. Responsibilities include meeting team targets for service quality, speed, and customer satisfaction, and escalating complex issues to the right team.

Requirements: At least a Matric certificate, comfort with computers, and some experience in a call centre or customer service role. Strong communication skills are essential. No prior experience in security or investigations is required, but a friendly and helpful attitude is important. The company encourages applications from historically disadvantaged individuals and Black female candidates.

This is a temporary contract position for 3 months with no salary mentioned. The job is on-site in Nelspruit and offers experience in customer service with a well-known company in the security industry. If not contacted within 10 working days after the closing date, consider your application unsuccessful.