Job Description
This is a full-time job as an Energy Customer Service Advisor at Huntswood, based in Umhlanga, KwaZulu-Natal. The role involves assisting customers with energy-related queries and resolving issues through calls, emails, and chats. Responsibilities include handling customer inquiries, identifying potential problems, escalating complex cases, and collaborating with internal teams to ensure customer satisfaction. The ideal candidate will have a Matric certificate or NQF Level 4 qualification, a clean criminal and credit record, and at least 1-2 years of experience in gas/electricity customer service or general customer service/sales. Huntswood offers competitive benefits, including performance-based rewards, bonuses, free breakfast on Mondays, career development programs, and a supportive work environment.