This is a full-time position for a Lead ICT Technical End User Support at the University of the Free State. The role is based in Bloemfontein, Free State, and involves leading a team that provides technical support to end-users across the university. Responsibilities include managing daily operations of first and second line support teams, acting as the main point of contact for complex technical issues, overseeing external partners, providing hands-on support for end-user devices, maintaining IT Service Management records, managing device lifecycle, ensuring endpoint security, and supporting technology rollouts. Qualifications include a Bachelor’s degree on NQF Level 7 in Information Technology or related field, ITIL Certification, and 2-4 years of relevant experience in ICT end-user support. Certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are advantageous.