This is a 4-month contract position for a Team Leader based in Cape Town, Western Cape, working for Huntswood. The role involves managing a team handling customer service operations for USA clients during 3 PM to 3 AM South African time. Key responsibilities include team leadership, performance tracking, coaching, quality assurance, and report preparation. Requirements: Matric certificate (NQF4), 12+ months at Huntswood, clean HR record, 95% attendance, and leadership experience. USA shift availability mandatory.