What the job is: This job is for an Operations Support Agent, also called a Regional Operations Centre (ROC) Agent, working for Frogfoot Networks. The role is fully remote, meaning you can work from anywhere in the country. The company is part of the telecommunications industry and focuses on keeping their network and maintenance operations running smoothly. This is a permanent position, offering long-term stability.

What you will do: Help the Maintenance team with daily tasks, including assigning and following up on maintenance jobs. Handle calls, emails, and queries from other teams. Update and verify systems like Solid, Zendesk, UNMS, IRIS, and CMS. Communicate between teams (Maintenance, NOC, and Support) to resolve issues efficiently. Manage general office tasks such as organizing documents, reports, and maintenance logs. Assist with special projects or process improvements.

What you need: Completed Matric (Grade 12) or equivalent work experience. 6–12 months of experience in technical support, maintenance, or similar environments (e.g., NOC). Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with systems like Solid, Zendesk, UNMS, IRIS, or CMS. Basic understanding of fibre networks and logical problem-solving skills. Strong communication skills, ability to work under pressure, and prioritize tasks.

What you will get: Permanent job with job security and growth opportunities in the telecommunications industry. Work in a team supporting core operations, gaining insights into backend processes.