Frogfoot Networks is looking for a Customer Service Agent to join their Customer Experience team. This remote role is ideal for someone who enjoys helping people and solving problems. The company prioritizes positive customer experiences and seeks a passionate individual to make a difference through every interaction. Responsibilities include handling customer inquiries via phone, email, and chat, resolving complaints, explaining products/services, maintaining interaction records, and collaborating with teams to improve customer satisfaction. Qualifications include Matric (Grade 12), strong communication skills, and the ability to remain calm under pressure. Experience in customer service, call centers, telecommunications, or technical support is advantageous. This permanent position offers job security, growth opportunities, and a supportive work environment.