Frogfoot Networks is looking for a Customer Service Agent (Level 1) to join their Customer Experience team. This role involves providing excellent customer service through phone calls, emails, live chat, and other communication channels. Responsibilities include handling customer inquiries, resolving complaints, explaining products/services, maintaining detailed records, and collaborating with teams to ensure quick resolutions. The ideal candidate must have completed Matric (Grade 12), possess strong communication skills, and be able to handle difficult situations professionally. Experience in customer service, telecommunications, or technical support is advantageous. This is a permanent, remote position with opportunities for growth.