This is a full-time position for a Service Desk Agent at iOCO Infrastructure Services in Cape Town, Western Cape. The role involves supporting IT systems and ensuring smooth communication between the company and its clients. Responsibilities include monitoring application and system availability, resolving technical issues, logging incidents, and maintaining service levels. The ideal candidate will have excellent communication skills, a positive attitude, and a team player mentality. Qualifications include a National Senior Certificate (Matric), N3, or equivalent. Certifications like A+ or N+ are a plus. Experience with ITIL v3 is preferred but not mandatory. Good English communication skills are essential.