Core Group is a leading technology company in Sub-Saharan Africa, specializing in distributing top global brands like Apple, DJI, and Nintendo. They provide supply chain, marketing, and retail support across multiple African markets. They are now looking for a Service Desk Analyst based in Sandton, Gauteng, to help users with technical issues and improve their support system.

As a Service Desk Analyst, you will handle the first point of contact for users facing technical problems. Your main tasks will include monitoring and managing support tickets using Freshservice, troubleshooting hardware/software/ERP issues (especially Apple devices), and escalating complex problems with clear documentation. You will also create knowledge articles, update IT asset records, and assist with quarterly audits. Strong communication skills, multitasking ability, and familiarity with macOS/iOS/Windows are required. A National Diploma in IT or ITIL certification is advantageous.

This is a permanent full-time position offering career growth in IT support and knowledge management.