Core Group is seeking a Service Desk Analyst to provide technical support for users with hardware, software, and ERP system issues, primarily focusing on Apple devices. The role involves monitoring support tickets via Freshservice, troubleshooting technical problems, escalating complex issues, and creating documentation to improve user support. The ideal candidate has 1-2 years of experience in a Service Desk or Helpdesk role, familiarity with macOS, iOS, Windows, and ERP systems, and strong problem-solving skills. A National Diploma in IT or ITIL/Apple certification is advantageous. This is a full-time, on-site position based in Sandton, Gauteng, with a focus on improving user experience through efficient technical support.