This is a permanent job opportunity for an E-Commerce and Digital Product Manager at KAL Group Ltd, specifically within the Agrimark Operations team. Agrimark is a fast-growing agri-retail business with over 100 stores across South Africa and a growing online presence. The role is based in Paarl, Western Cape, and involves building and growing a digital product rather than just maintaining it.

As the E-Commerce and Digital Product Manager, you will be fully responsible for the Agrimark app and online platform, including managing features like click-and-collect, online ordering, product browsing, and self-service tools for customers. You will shape the future of the platform by creating a roadmap that balances customer needs, business goals, and operational efficiency.

Key responsibilities include designing and improving the customer experience for ordering, collecting items, browsing products, and managing accounts. You will oversee the entire release process, from planning features to coordinating with developers and IT teams. Testing, including quality checks and user acceptance tests, will be a key part of your role. You will also track growth metrics like user adoption, conversions, basket size, and revenue.

Additionally, you will collaborate with teams like Supply Chain, Finance, Credit, Marketing, and branch operations to ensure the digital platform integrates well with their systems. You will manage relationships with external developers, vendors, and budgets while building out the digital team as the platform grows.

Requirements include a relevant degree (e.g., Information Systems, Computer Science, Business, or Marketing) and at least 3 years of experience in digital product management, e-commerce, or app product management. Experience across the entire product lifecycle, including roadmap creation, UX design, development, testing, and growth, is essential. Comfort with e-commerce platforms, analytics tools, agile delivery methods, and UX principles is required. The role also requires commercial acumen, customer focus, and data-driven decision-making.

This is a full-time, permanent position with a company that values growth, customer value, and community connection. The role is based in Paarl, Western Cape, and offers the opportunity to shape and grow a key digital product within a dynamic business.