This job is for a Customer Care Champion at Shop2Shop, a company based in Cape Town. You will be the main point of contact between Shop2Shop and its customers, handling inquiries, resolving issues, and ensuring customer satisfaction. Responsibilities include answering customer questions, managing complaints, and providing product information. You will also make outbound calls to promote products using approved scripts. The role requires investigating complex issues, escalating when necessary, and maintaining detailed records of customer interactions. Must meet response time, call volume, and satisfaction targets. Additional tasks may be assigned as needed.