This job is for a Customer Care Champion at Shop2Shop, a company based in Cape Town. You will be the main point of contact between Shop2Shop and its customers, handling inquiries, resolving issues, and ensuring customer satisfaction. Key responsibilities include managing inbound and outbound calls, providing product information, troubleshooting customer problems, and maintaining detailed records of interactions. The role requires Matric (Grade 12) qualification and at least 3 years of call center experience. Preferred skills include proficiency in Microsoft Office, familiarity with CRM systems like Zendesk or Freshdesk, and strong problem-solving abilities. The position offers a full-time, permanent role with opportunities for career growth in customer service.