This job is for a Technical Support Manager at iOCO, a company providing industrial IT and operational technology (OT) solutions. Based in Johannesburg, Gauteng, the role involves leading technical support teams to ensure high-quality service delivery for industrial clients. Responsibilities include managing support operations, improving processes, and driving team performance. The position is permanent and requires at least 10 years of experience in Industrial IT or MES, with 2+ years of team leadership experience. A Grade 12 qualification and a bachelor’s degree or diploma in Computer Science or Computer Data Processing is required. Preferred skills include ITIL certification, MES/OT knowledge, SLA management, and vendor coordination. The role offers career growth, innovative technology work, and a values-driven environment.