BDO South Africa, based in the Cape Town CBD, is looking for an experienced Security Operations Manager to join their Managed Security Services team. This role involves ensuring high-quality service delivery, improving team processes, and expanding cybersecurity offerings. Responsibilities include monitoring service performance, handling client feedback, onboarding new clients, mentoring junior team members, and contributing to business growth. Key requirements include 3-5 years of IT service delivery experience, knowledge of network security, SIEM/SOC systems, and cybersecurity best practices. Preferred qualifications include a degree in IT or systems analysis and certifications like ISO 27001, ITIL, or CISM.