What the job is: This is a Counter Supervisor position available in Gauteng. The role involves overseeing daily operations at a retail or customer service counter, ensuring smooth transactions, and maintaining a positive customer experience. The company is looking for someone responsible and organized to lead a team and manage frontline service delivery.

What you will do: You will be in charge of supervising staff at the counter, making sure they follow company procedures and provide excellent service to customers. Your main tasks will include monitoring cash handling, resolving customer complaints, and ensuring all transactions are accurate and efficient. You will also be responsible for opening and closing the counter, counting cash at the start and end of each shift, and reconciling daily sales reports. Training new staff on company policies and customer service standards will also be part of your role. Additionally, you may need to assist with inventory checks and stock management to keep the counter well-supplied.

What you need: To qualify for this job, you need to have at least 2-3 years of experience working in a supervisory or customer service role, preferably in retail or a similar environment. Strong communication skills are essential, as you will be interacting with customers and staff daily. Basic math skills are important for handling cash and transactions, and you should be comfortable working in a fast-paced setting. A Matric certificate is the minimum requirement, though additional qualifications in retail management or customer service will be an advantage. Reliability, attention to detail, and the ability to handle pressure are key traits for this position.

What you will get: While the salary details are not provided, this role offers valuable experience in leadership and customer service. The position is likely full-time, with opportunities for career growth within the company. Benefits may include flexible scheduling, performance bonuses, or other perks depending on the employer’s policies. The job provides a chance to develop supervisory skills in a hands-on environment.