This job is for a Senior Manager in Insurance Claims and Fulfilment at Confluent, based in Cape Town, Western Cape. You will manage claims, policy fulfilment, and ensure fair and efficient service for clients. Responsibilities include overseeing teams, processes, regulatory compliance, and reporting at an executive level. Key tasks involve handling claims fairly and accurately, leading the Claims Insurance Specialist, and managing the Fulfilment team to deliver excellent client service. As a leader, you will manage the Operations Manager and Claims and Fulfilment Team Leaders, drive performance, and oversee system improvements. Experience in insurance, claims, policy administration, and people management is required, along with a relevant degree and Full Representative status. The role offers leadership experience, professional development, and a focus on regulatory compliance and operational excellence.