This is a full-time Senior Manager position in Insurance Claims and Fulfilment at Confluent, based in Cape Town, Western Cape. The role focuses on managing claims processes, ensuring fair and accurate policy fulfilment, and leading a team to deliver excellent customer service. Key responsibilities include overseeing claims processes, managing the fulfilment team, leading operational improvements, and ensuring regulatory compliance. The ideal candidate will have experience in insurance claims, policy administration, and team leadership with a Full Representative license. A relevant degree and strong technical skills in claims assessment and process optimization are required.