This job is for a Junior Call Centre Developer at Badger Holdings in George, Western Cape. The role focuses on maintaining the company’s contact centre technology, improving customer experiences, and solving technical challenges. Responsibilities include supporting VoIP, SIP, PABX systems, softphones, headsets, call routing, and IVR functionality. You will also provide IT support for Windows desktops, servers, networks, Microsoft 365, and business applications. Additional tasks include SQL querying, API integrations, user access management, system monitoring, and incident resolution. Experience with IT certifications (e.g., CompTIA A+, Network+, Microsoft 365, or CCNA) and 3-5 years in IT support or contact centre environments is required. Bonus points for PowerShell/Python scripting, AI-driven solutions, or tertiary IT qualifications.