This role involves reviewing and approving claims (withdrawals, death, and disability) to ensure compliance with company policies and regulatory standards (PFA, FSCA). Responsibilities include monitoring team workload, resolving delays, updating records, and improving claims processing efficiency through data analysis and policy recommendations. Strong communication skills, Excel proficiency, and knowledge of FICA, POPIA, and TCF principles are required. Matric qualification is mandatory. Permanent full-time position with benefits in financial services.