This is a job opening for a Client Retention and Operations Lead. The role focuses on improving client relationships and managing operations to ensure customer satisfaction and business growth. Responsibilities include developing retention strategies, collaborating with sales/customer service teams, managing daily operations, analyzing client feedback, and improving processes. The ideal candidate has 3-5 years of experience in client retention, customer success, or operations management, strong communication skills, and experience with CRM/data analysis tools. A bachelor's degree in business, marketing, or related field is preferred.