This job is for a Collections Agent at FinChoice, a company under Weaver FinTech Group. FinChoice is part of a digital financial services company that helps people with payments, loans, and insurance. The role is based in Cape Town, Western Cape, and is a permanent position.

As a Collections Agent, your main job will be to call customers who owe money to collect payments over the phone. You will work with customers who have not paid their debts on time (between 60 to 90 days late) and try to get them to pay within 30 days. You will also ask customers to promise to pay what they owe and help them understand their payment options. Your goal is to meet daily collection targets while keeping customers happy and maintaining a good relationship with them.

You will follow a set script when talking to customers to ensure payments are arranged efficiently and within the allowed time. Every day, you must complete time sheets and follow all company rules and processes. The job requires you to be polite, professional, and friendly while dealing with customers.

To apply for this job, you need to have completed Matric (Grade 12) or an equivalent qualification. You should have at least one year of experience working in collections, preferably in a contact center. Strong communication skills, both speaking and writing, are very important. You must be able to work flexible hours, including weekends and public holidays.

You need to have a clean criminal and credit record. Being comfortable with computers is a must—you should know how to use email, the internet, and programs like Word and Excel. Good phone manners and the ability to handle difficult conversations are also key.

The job requires understanding and following rules like the National Credit Act (NCA), the National Credit Regulator (NCR), and the Council for Debt Collectors (CFDC). The role is ideal for someone who is hardworking, detail-oriented, and able to work well in a team or independently.