What the job is: This job is for a Service Advisor at Kia South Africa, based in Nelspruit, Mpumalanga. You will be the main point of contact for customers visiting the dealership, handling all non-technical service tasks and ensuring smooth operations. The role involves coordinating service work, managing customer relationships, and promoting sales of parts and labor.

What you will do: You will greet customers and manage their service appointments, ensuring proper scheduling and follow-up. You will act as the link between customers and the dealership, explaining service needs and obtaining approval for repairs or additional work. You will track repair orders, update customers on progress, and ensure timely completion of repairs. After repairs, you will explain the work done and parts replaced when handing over the invoice. You will handle customer complaints promptly and follow up with customers who have had major repairs. Additional tasks include organizing the service appointment list, maintaining customer files, and informing the service manager about trends. You may also perform test drives after repairs if required.

What you need: To qualify, you need a Matric certificate as the minimum education requirement. You should have 3 to 5 years of experience in the motor industry, specifically in a service advisor role, with some technical knowledge. Experience with the Kia brand is a bonus. Strong communication skills, trustworthiness, and adherence to health and safety rules are essential.

What you will get: This is a permanent full-time position offering a stable career in the automotive industry. While the salary range is not specified, the role provides opportunities for growth, training, and experience in a well-known brand.