What the job is: This job is for a Customer Account Consultant at Pepkor Lifestyle, based in Lusaka, Zambia. The role is perfect for recent graduates with a Diploma or Degree who want to start their career in a fast-paced call centre environment. Pepkor Lifestyle is looking for motivated and driven individuals ready to learn, grow, and develop their skills while working in a dynamic team.

What you will do: As a Customer Account Consultant, your main job will be to talk to customers in a friendly and professional way to help collect payments and reduce overdue amounts. You will gather important information from customers while ensuring they feel respected and understood. Tasks include handling customer calls with care, collaborating with your team, and managing workload efficiently. You will also learn about Pepkor Lifestyle’s policies, processes, and collections systems.

What you need: To qualify, you need at least a Matric/Grade 12 certificate and a Diploma or Degree in customer service, business communication, or a related field. No prior work experience is required. Important skills include good communication over the phone, strong writing skills, and the ability to handle difficult situations calmly. You should also be detail-oriented, have basic math skills, and be able to work well under pressure. Knowledge of Zambian laws like the Hire Purchase Agreement Act and the Competition and Consumer Protection Act is a plus.

What you will get: This is a permanent full-time position with job security and growth opportunities. While the salary range isn’t specified, you will gain valuable experience in customer service, finance, and collections, helping you advance in your career. The role offers a supportive environment for learning new skills and professional development.