What the job is: This job is for a Service Advisor at Kia South Africa (Pty) Ltd, located in Silverlakes, Pretoria, Gauteng. You will be the main point of contact for customers visiting the dealership for vehicle repairs, ensuring smooth communication and a positive experience. The role involves managing service appointments, coordinating repairs, and promoting sales of parts and labor.

What you will do: You will handle all customer interactions, including greeting them, explaining services, and coordinating repair work. Your responsibilities include managing the service appointment schedule to ensure customers are seen on time and repairs are completed efficiently. You will act as the bridge between customers and the dealership, explaining repair details, costs, and timelines clearly. If repairs take longer or cost more than expected, you will contact the customer to get their approval before proceeding.

You will also keep track of repair orders, including recording any additional work or customer instructions, and follow up with customers to ensure they are satisfied with the service. Handling customer complaints promptly and professionally is a key part of the job. Additionally, you will inform the service manager about trends in customer visits and shop performance, and notify the sales team if a customer might be interested in trading in their vehicle. After repairs, you may need to perform test drives to ensure everything is working correctly. You will also attend training provided by Kia to improve your skills and stay updated on policies.

What you need: To qualify for this role, you must have a Matric certificate. You should have 3 to 5 years of experience working in the motor industry, specifically in a service advisor position, with some technical knowledge. While not required, experience with the Kia brand would be a big advantage. Important personal qualities include a strong sense of trust and integrity, as you will be handling customer payments and sensitive information. You must also be safety-conscious and committed to maintaining a neat and professional appearance when interacting with customers.

What you will get: This is a permanent full-time position with Motus Corporation, offering stability and growth opportunities in the automotive industry. While the salary range is not specified, the role provides experience in a well-known dealership and the chance to develop strong customer service and communication skills. You will also have access to training and development programs provided by Kia to help you grow in your career.