This job is for a Control Room Operator at Fidelity Services Group, based in Midrand, Gauteng. The role involves working in a monitoring center to handle security-related calls, alarms, and client communications. Responsibilities include managing emergency and non-emergency signals, contacting clients/premises, maintaining incident records, reporting to senior staff, handling administrative tasks, monitoring vehicle violations, managing equipment issues, assisting clients with problems, updating client information, and attending training sessions. Qualifications include Grade 12 (Matric) and a Grade C PSIRA registration. No prior experience is required, but strong communication, attention to detail, and the ability to work under pressure are essential. This is a permanent full-time position with training and development opportunities.