What the job is

This is a Customer Care Administrator role at Pedros, one of South Africa’s fastest-growing chicken brands. Pedros has expanded from one store in 2018 to over 200 stores across South Africa and beyond. The company is known for its Flame Grilled Chicken and is focused on setting trends in the fast-food industry rather than following them.

What you will do

You will handle customer inquiries and complaints with professionalism and care. You will ensure that every customer interaction is positive and reflects the company’s values. You will work closely with other teams to resolve issues and improve customer satisfaction. You will also assist in maintaining records and providing support to the customer service department. Your role will be key in helping Pedros build strong relationships with its customers.

What you need

You should have strong communication skills and a passion for helping others. Experience in customer service or administration will be beneficial. You need to be organized, detail-oriented, and able to work well under pressure. A positive attitude and the ability to work in a team are essential. Knowledge of the fast-food industry or retail sector may also be an advantage.

What you will get

You will join a dynamic and growing company that values hard work and talent. Pedros offers opportunities for career growth and development, with a focus on building long-term careers. You will be part of a team that is passionate about delivering great food and excellent service. The company also provides a supportive work environment where your contributions are recognized and rewarded.