What the job is

Aspen Latam is looking for a CRM Analyst to join their team in Bogota, Colombia. This role focuses on managing customer relationships and ensuring smooth business operations in the pharmaceutical sector. The company believes in helping employees grow and develop their skills while contributing to meaningful work.

What you will do

You will track productivity and quality metrics to support the incentive process. You will provide operational support to users and follow up on requests and issues in the CRM system. You will also perform quality checks to ensure data accuracy and consistency. Additionally, you will help manage billing processes, order administration, returns, and commercial support. You will analyze and consolidate information to create reports and key performance indicators, which will help improve business decisions.

What you need

You should have a degree in administration, engineering, or a related field. Experience with CRM systems in the pharmaceutical industry is required. Advanced skills in Microsoft Excel, Power BI, and SQL are preferred. You must also have strong knowledge of Microsoft Office tools. The ability to analyze data and communicate effectively is important for this role.

What you will get

This is a temporary position that offers the chance to work in a supportive environment where learning and growth are encouraged. You will have the opportunity to develop your skills and contribute to a company that values its employees.