What the job is

This is a Receptionist position at Brights Hardware, a retail company based in Blackheath, Western Cape. The role is part of the Frontline department and focuses on providing excellent customer service at the reception desk to support the business and ensure customer satisfaction.

What you will do

You will handle general reception duties, including opening the switchboard and managing incoming calls by directing them to the right person or department and taking messages. You will provide secretarial support, maintain office supplies, and manage the distribution of stationery. Additional tasks include recording emailed transfers and stock orders, maintaining filing systems for correspondence, managing diesel cards, and tracking staff schedules for lunch, leave, and sick leave. You will also resolve cash discount queries, check price changes and credit slips, file shop account slips, type and print shelf talkers, and participate in stock takes. Any other work-related tasks assigned by your supervisor will also be part of your responsibilities.

What you need

You must have a Matric certificate or three completed Intercept courses totaling 120 credits. You should have completed Brights Induction training in service excellence. A minimum of 2 years of experience in a similar role is required. You need strong communication skills, both verbal and written, and the ability to handle pressure. Problem-solving, planning, time management, and organizational skills are essential. You must also have computer skills, decision-making abilities, attention to detail, and a professional appearance.

What you will get

This is a permanent, full-time position offering the opportunity to work in a dynamic retail environment. The role allows you to develop your administrative and customer service skills while contributing to the company’s success.