What the job is

This is a remote job for an Account Manager at Make it Good, a company that works with a UK-based software business. The software helps schools and school trusts manage their operations and stay connected with parents. The role is fully remote, meaning you can work from anywhere in South Africa, but you must be legally allowed to work in the country. You will join a friendly, collaborative team that values long-term customer relationships and quality service.

What you will do

You will manage a group of 75 to 100 smaller school and trust accounts, mostly through phone calls and emails. Your main tasks will include building strong relationships with key contacts, helping customers use the software effectively, and monitoring their satisfaction. You will also identify opportunities to grow existing accounts by introducing new products or services. Additionally, you will keep customer records up to date in the CRM system, report on your portfolio regularly, and work closely with support, product, sales, and finance teams to ensure the best outcomes for customers. You will also contribute to the team’s LinkedIn presence and use AI tools as part of your daily work.

What you need

To be considered, you should have previous experience in account management, customer success, or a similar client-facing role. Excellent written communication skills are essential, as many customers prefer email over calls. You must also have strong organizational and time-management skills to handle multiple relationships at once. Comfort working independently in a remote team is important, as is a proactive and personable approach to solving problems. Confidence using AI tools and having an active, professional LinkedIn presence are also required. Experience in education, edtech, or multi-site organizations, as well as customer renewals, retention, or project management, would be a bonus.

What you will get

This is a permanent, full-time position with a salary range of R36,000 to R55,000 per month, depending on your experience. The job is fully remote, allowing you to work from anywhere in South Africa. You will join a fast-growing, family-run business that invests in its employees and offers genuine opportunities to grow your own portfolio of accounts.