mandisa.mehlwana
About Candidate
I am a well accomplished Call Centre Agent with 2 years of experience in customer service.
Consistently hitting KPIs by proactively following up leads and opportunities. I have been
continuously delivering exceptional results and flourishes in fast-paced, dynamic
environments. Upbeat individual with engaging communication style. Demonstrates
confident phone manner and adaptation to new systems. I am kI am keen to grow and
learn in a dynamic team environment. I am also an acknowledgeable Administrative
Assistant dedicated to improving procedures for file movements, eliminating unnecessary
storage and maintaining secure information. I have learnt to verify documents, research
problems and implement effective solutions. Collaborative team player seeking
challenging and dynamic work environment. I offer a proactive and pre-emptive approach
to effectively meet customer needs. I also know how to share negotiation, conflict
resolution skills, building trusting rapport through clear and personable communication. I
am eager to upskill myself int being a resourceful problem-solver with a background in
legal research.
Education
Major subjects: Aspects of Private Law, Fundamentals of South African Legal System, Aspects of Mercantile Law, Business Communication, Legal Office Support, Introduction to Scholarship A, Skills for Law, Law of Persons 1, Work Integrated Learning, Introduction to Personal Computing, Principles of Employment Law
Major modules: Introduction to law, Introduction to Research Methodology for Law and Criminal Justice, Historical Foundations of South African Law, Financial Accounting Principles for Law Practitioners, Language Through an African Lens, Introduction to Criminology, Social Dimensions of Justice, Skills Course for Law Students, Law of Persons, Introduction to African Philosophy
Experiences
Duties: • Applied correct hold and transfer procedures, consistently keeping call times within timeframe target. • Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions. • Handled and quickly resolved customer issues regarding product sales and customer service problems. • Increased customer satisfaction by offering friendly, helpful and informative customer service. • Made high volume of sales calls per day exceeding company outbound call targets. • Maintained detailed product knowledge to competently and expertly advise customers. • Identified and pursued opportunities to upsell company products and services. • Followed customer service script for uniformity in handling customer issues. • Followed up customer calls with further information or instructions when necessary. • Helped train and educate new employees about company customer management policies. • Support with outbound calls to customers about specific sales and marketing promotional campaigns. • Recorded details of callers complaints and inquiries and outlined actions taken. • Strived to meet and exceed call center targets while maintaining excellent customer care. • Wrote and submitted timely reports on performance, targets and customer queries
Related Candidates
