Call center Sales Manager

Hire Resolve, on behalf of their client, a leading Financial Wellness Technology company in the Financial Services industry, is seeking a dynamic and experienced Call Centre Sales Manager. The successful candidate will play a key role in managing prospecting and existing clients within South Africa, reporting directly to the Head of Operations. This role requires a motivated and sales-oriented individual who will handle inbound customer inquiries and effectively filter them to the appropriate channels. Please note that this position involves outbound calls, but no cold calling.

Responsibilities

• Consistently meet all group targets for every measurement period.
• Effectively manage and maintain leads to ensure required conversion rates.
• Ensure compliance with all Group Policies and Procedures.
• Keep the team motivated and committed to achieving set goals.
• Provide continuous feedback to senior management.
• Offer ongoing guidance to sales consultants.
• Promote and maintain good working relationships with colleagues and other departments.
• Act as a role model for staff by demonstrating effective sales practices and results-driven behavior.
• Monitor staff activity levels and productivity regularly.
• Generate daily, weekly, and monthly performance reports.
• Handle staff-related issues, including performance management and disciplinary procedures.
• Investigate and implement initiatives to enhance department performance and sales generation.
• Play a key role in recruiting new staff members

Requirements

• Proven track record of leadership skills.
• Matric certificate.
• Experience with outbound follow-ups and inbound lead handling.
• Minimum of 5–8 years’ sales call centre experience within the financial industry, with at least 3–5 years in a managerial role.
• Strong understanding of competitor offers within the industry.
• Ability to develop and grow long-term customer relationships.
• Willingness to mentor salespeople and help them enhance their industry knowledge.
• Extremely deadline-driven and target-oriented.
• Excellent time management and organizational skills.
• Proficient in using computers.
• Strong problem-solving skills and the ability to manage multiple projects.
• Team-oriented, with the ability to build consensus within diverse groups.
• Achievement-oriented and thrives under pressure.

Benefits

• Market-related salary

• Contact Hire Resolve for your next career-changing move today

  • Apply for this role today, contact Gustav Vogel at Hire Resolve or on LinkedIn
  • You can also visit the Hire Resolve website: hireresolve.us or email us your CV: [email protected]
  • Please use “Call Center Sales Manager” as your subject line when applying via email

  We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise