Call Centre Operator – Midrand

Fulfilling Telesales Function
 Makes initial telephonic contact with prospective students within 24 hours.
 Establish as to whether or not the student meets the entry requirements
 If the student does not meet the entry requirements, offer an alternative course.
 Acquires and capturing student’s details for the database.
 Captures student’s details on the database.
 Books consultations for the Student Advisors (Distance)
 Discusses the course(s) in detail.
 Manages the Lead to Application conversion rate as set out by the HSR.
 Responds to prospect / student queries and concerns.
 Advises students of the application and registration closing date.
 Completes confirmation calls / reschedule appointments.
 Completes SIMS records to track activity.

General Activities
 Assist the Head: Student Recruitment with any related admin / marketing tasks.
 Assisting the Student Advisors with post application tasks such as collecting payments and documentation.
 Capturing of database on SIMS.

Competencies required:
 High level of accuracy required in both typing and data capturing
 Well spoken over the telephone
 Excellent organisational and administration skills

Minimum Qualification requirements:
 Diploma essential, relevant tertiary qualification is preferable

Minimum Work Experience requirements:
 Minimum of 1-2 years Sales/ Admin/Marketing/Customer experience/ Telemarketing.

Working Hours:
 Monday to Friday : 08:00 -17: 00