Recruitment Room Team
Teller and Enquiries Clerk
Job Description
Hire Resolve’s client, a prominent financial institution known for delivering exceptional banking services, is currently seeking a dynamic and detail-oriented Teller and Enquiries Clerk to join their Durban team.
Responsibilities
Teller Processing and Administration
- Handle cash deposits and withdrawals, EFTs, and internal transfers.
- Manage account closures and intersystem transfers.
- Process investment transfers and reversals of fees.
- Ensure daily balancing of processed work and adherence to security procedures.
- Update statistics on SharePoint and report suspicious transactions.
- Scan and upload documentation, including teller reconciliations.
- Capture EFTs, profit instructions, and debit orders.
Forex Processing
- Process Forex orders, ensuring compliance with SARB and bank policies.
- Obtain necessary documentation, confirm appointments, and book rates.
- Finalize and administer deals through iMal and GTS systems.
- Balance and secure foreign cash daily.
Enquiries Administration
- Assist clients with deposit and withdrawal slips and handle transfer requests.
- Provide statements, IT3Bs, and authorization for ex-branch withdrawals.
- Update client information and attend to product-related queries.
- Issue replacement debit cards and ensure a high level of customer service.
- Perform security checks and assist with Internet Banking and Mobile App registration.
Customer Service
- Cross-sell the bank’s products and deliver professional client services.
- Address customer complaints and refer complex requests to the appropriate departments.
Compliance
- Adhere to internal procedures and regulatory compliance.
- Verify customer identities for all transactions to maintain compliance.
Requirements
- Education: Relevant banking qualification.
- Experience: 1-2 years of general banking experience or equivalent work experience.
- Knowledge: Proficiency in banking systems and MS Office.
- Skills: Strong attention to detail, excellent customer service, and compliance awareness.
Benefits
- Salary negotiable and market-related
Contact Hire Resolve today for your next career-changing move.
- Our client is offering a competitive salary for this role based on experience.
- Apply for this role today, contact Lisa Meyer at Hire Resolve or on LinkedIn.
- You can also visit the Hire Resolve website: hireresolve.us or email us your CV: [email protected]
We will contact you telephonically in 3 days should you be suitable for this vacancy.
If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
