Recruitment Room Team
Pharmacist Assistant QPB – Clicks Centre Point
Job Description
Job description
Job Objectives:
Responsibilities
· Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
· Administration of scripts and or any other claiming/capturing related procedure
· Accurate and complete handling of all profiles worked on
· Interact with health care professionals where needed
· Problem solving and follow up of queries
Duties
· Interact with customers via telephone or other means regarding medication and Healthcare Services
· Accurate capturing of scripts received at the Central Pharmacy centre
· Handling of queries regarding prescriptions
· Patient Profile management
· Assist with Chronic authorizations
· Liaison with all other departments
· Ad hoc requirements as per operational requirements
Knowledge:
· Product knowledge (including OTC)
· SAPC and relevant legal knowledge
· Sound knowledge of the chronic authorization process and procedures
· Customer service orientated
· Ethical working practice and compliance
Skills:
· Computer literacy (MS Office)
· Customer service orientated
· Team Player
· Integrity
· Accuracy and attention to detail
· Computer literacy (MS Office)
· Must be bilingual (with English being one of the requirements
· Must be able to work with patients and be adaptable to assist with various departmental duties
· Be able to use initiative in order to provide patient satisfaction
· Effective time management skills
· Adaptability
· Positive attitude
· Be able to work under pressure
Competencies:
Essential
· Adhering to Principles and Values
· Working with People
Delivering Results and Meeting Customer Expectations
