Our client, an Accounting firm based in Durbanville is looking for an IT Technician to join their team of Accounting & Tax Professionals.

KEY PERFORMANCE AREAS

• Ensuring that all new starter workstations are set up timeously;

  • Set-up of computer (active directory, admin rights, settings, etc)

  • Setup of user on Microsoft 365 admin centre (Username/E-mail/Signature/Groups)

  • Access is provided to the relevant software programs in conjunction with the Practice Manager

  • Setup of BitLocker

  • Arranging a desktop screen, cables, mouse and telephone

  • Maintain asset register

• Ensuring that all access of exiting employees is removed including:

  • Active directory changes (remove groups, reset password, make inactive)

  • Microsoft 365 relevant changes (remove groups, reset password, automatic reply, shared mailbox, map mailbox, untick licenses)

  • Removing the exiting employee from relevant software programs in conjunction with the Practice Manager.

  • Remove the exiting employee on the Biometric system

  • Ensuring that laptop, desktop screen, cables, mouse, telephone and access card are returned

  • Removal of BitLocker

  • Format of laptops, after all information is safely stored

  • Maintain asset register

• Assisting personnel with day-to-day IT and email related queries and finding ways to utilise this process;

  • Maintain IT mailbox (general queries)

  • Assisting staff with all software and email related queries

  • Assisting staff with printer, telephone and any hardware related queries

  • When needed, liaise with Practice Manager/IT Service Provider and providing timeous feedback to relevant individuals on the status and progress of reported issue

  • Perform troubleshooting to diagnose and resolve problems and minimising the re-occurrence of the specific issues in the future.

  • Clear and concise communication is maintained with Practice Manager

  • Managing access control to relevant platforms and software programs according to personnel job description in conjunction with Practice Manager and IT Service Provider;

• Update and maintain:

  • Ensure security and privacy of all networks and computer systems in conjunction with IT Service Provider.

  • Maintaining the IT asset registers (Computers, second screens, telephones, printers, buffer laptops, other equipment, etc).

  • Ensuring that the renewal of software licences is maintained.

  • Developing and maintaining of the IT policy and communication of any changes to staff.

  • Ensuring that all buffer laptops are safely stored

• Monitor:

  • Monitoring all employee internet usage and report any misuse to the Practice Manager on a monthly basis.

  • Able to identify computer or network shortages and communicate the beforementioned to the Practice Manager in a timeous manner.

  • Monitoring cloud server (connectivity/interruptions)

  • Monitoring server room temperature (UPS notifications)

• Other:

  • Ensure that WIFI-password is updated on a regular basis.

  • Organise and scheduling of upgrades and maintenance timeously, with minimal interruption of the firm’s efficiency.

  • Conduct relevant upgrades on workstation laptops (SSD- and RAM upgrades)

  • Researching various programmes and software within the accounting- and audit industry to optimise future performance.

  • Able to present information sessions and training to all staff regarding any new programs implemented.

  • Provide personnel training on any new IT programmes implemented.

  • Assist with app installations and setups (authenticators, alarm, etc)

  • Assist with general maintenance

  • Ad hoc as required

  
  

SALARY

Negotiable

Please use the following reference number in the subject line of your email: CR702 when applying for this position. Please submit your CV in Word Format to [email protected]. Kindly consider your application unsuccessful should you not receive feedback within 2 weeks.