Recruitment Room Team

Transformational Technical Program Manager (TTPM)

6 hours ago
Application ends: December 28, 2024
Deadline date:
December 28, 2024

Job Description


ENVIRONMENT:
A global software engineering and data science consultancy is seeking a Transformational Technical Program Manager (TTPM) to lead enterprise-wide digital transformation initiatives. Serving clients across South Africa, the Middle East, and the U.S., the TTPM will oversee end-to-end solution implementations, ensuring they align with business objectives and enhance operational efficiency. The ideal candidate should have expertise in Platform technologies and experience managing large-scale, multi-national Waterfall, Agile, and Hybrid programs. They will lead cross-functional teams, ensure stakeholder alignment, and deliver scalable, modernized business solutions.
 
DUTIES:
  • Program Leadership & Strategy: Lead transformational programs that leverage the full capabilities of the platform technologies, depending on the business needs.
  • Define a clear vision and roadmap for platform transformation, ensuring alignment with overall business and digital strategy.
  • Partner with executive leadership to champion the adoption of platform technology across the organization.
  • Create or have experience with Program Business Cases and executing value at a Program level.
  • End-to-End Program Management: Oversee the entire lifecycle of platform implementation programs, from discovery, requirements gathering, and design, to execution, deployment, and post-implementation.
  • Ensure programs are delivered on time, within scope, and on budget, while driving measurable business outcomes.
  • Manage a team of Project Managers and Business team across the projects that make up the program.
  • Collaborate with platform developers, architects, and product owners to ensure successful implementation of solutions.
  • Must be able to manage resources – plan, forecast, schedule, replace, productivity, optimise utilisation and escalations related to resources.
  • Driving Digital Transformation:  Evaluate and introduce new platform modules, tools, and integrations that align with the organization’s long-term goals.
  • Drive the adoption of automation, self-service, and process optimization to enhance operational efficiency and customer experience.
  • Identify and implement best practices for platform to improve workflows and digital service delivery.
  • Lead change management efforts to ensure seamless adoption of new platform solutions across departments.
  • Communicate across cultures and manage stakeholder expectations, from technical teams to C-suite executives, ensuring alignment and understanding of transformation goals.
  • Build strong relationships with internal business leaders to identify areas where ServiceNow can drive greater value.
  • Change Management and Stakeholder Engagement: Lead change management efforts to ensure seamless adoption of new platform solutions across departments.
  • Communicate across cultures and manage stakeholder expectations, from technical teams to C-suite executives, ensuring alignment and understanding of transformation goals.
  • Build strong relationships with internal business leaders to identify areas where ServiceNow can drive greater value.
  • Agile Transformation and Process Optimization:
  • Lead the implementation of Agile practices and methodologies in platform program delivery, promoting continuous improvement and iterative development.
  • Identify opportunities to streamline and improve business processes by automating workflows and reducing manual tasks using platform capabilities.  Monitor and refine delivery methodologies to ensure the efficiency of platform implementations.
  • Risk Management and Problem Solving:  Understand Risk Management and how to create risk registers and effectively manage risks and dependencies across the programs and underlying projects.
  • Proactively manage risks and resolve complex issues related to platform transformation programs.
  • Ensure program delivery aligns with regulatory and compliance requirements and mitigate any risks that arise during implementation.
  • Develop and implement contingency plans to address potential disruptions in platform project timelines.
  • Measurement and Value Realization: Track key performance indicators (KPIs) to measure the success of platform programs and ensure they deliver business value.
  • Conduct regular reviews of program outcomes and share insights on business improvements enabled by ServiceNow, such as increased productivity, cost savings, and customer satisfaction.
  • Drive continuous ServiceNow value realization by identifying additional use cases and expansion opportunities for the platform.
  • Create detailed program reports on the PPM tool and in various formats for the Program and ensure that the Project reporting is aligned with the Program Reporting.
  • Ensure all Governance for Programs and Projects are adhered to, monitored and reported on.
  • Understand invoicing, budgeting and other financial related principles for Project and Program Management.
 
REQUIREMENTS:
Required Qualifications:
  • Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (Master’s degree preferred).
  • Proven experience leading large-scale platform transformation programs.
  • Strong understanding of platform capabilities, including architecture, development, and implementation.
  • Experience in project and program management methodologies (e.g., Agile, Scrum) and tools like Jira, Confluence, and ServiceNow PPM.
  • Demonstrated success in driving enterprise-wide digital transformation through platform implementations.
  • Strong leadership and interpersonal skills, with experience managing cross-functional teams and stakeholders at all levels.
 
Preferred Qualifications:
  • ServiceNow certifications, such as ServiceNow Certified System Administrator, Certified Implementation Specialist (ITSM, ITOM, CSM, etc.).
  • PMP, Agile Certified Practitioner (ACP),Scaled Agile Framework (SAFe) or other relevant project management certifications.
  • Experience in cloud-based platforms, SaaS architecture, and IT operations management.
  • Knowledge of automation, AI/ML, and advanced ServiceNow features like Virtual Agent, Performance Analytics, and Predictive Intelligence.
 
ATTRIBUTES:
  • Visionary leader with the ability to inspire teams and stakeholders to embrace transformation.
  • Adaptable and resilient, with the ability to navigate complex challenges and ambiguity.
  • Strong problem-solving skills and a data-driven mindset for continuous improvement.
  • Excellent communication skills, capable of influencing and aligning stakeholders across technical and business functions, across culture, across industries and across regions  
  • Must be able to work well, manage and communicate with teams that are onsite and offsite, around the world and manage the output and productivity of the resources.  

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