Linux Telephony Technical Support Engineer

An opportunity for a Linux Telephony Technical Support Engineer has been made available with an international pioneer that is an award- winning recognised by industry influencers, associations and publications.

Being part of the team! Your role will be crucial in ensuring that customers receive prompt and effective assistance with technical issues related to products or services provided by the organization.

Requirements:

• Bachelor’s degree in a related field (e.g., Computer Science, IT, Business) is preferred, along with several years of experience in technical support or a similar role
• Industry experience with Voice Recording
• Telephony systems (Microsoft Teams, Cisco, Avaya, RingCentral, Broadsoft, etc.)
• SIP Signaling with a solid understanding of the protocol
• Linux and Windows Server
• Microsoft Azure Network
• Windows networking
• Wireshark / WinPcap

Responsibilities:

• Team leadership:
• Manage and mentor a global team of technical support professionals
• Foster a collaborative and high-performance culture
• Strategy development:
• Develop and implement support strategies that align with company goals
• Analyse support metrics to identify trends and areas for improvement
• Resource management:
• Manage resources effectively, including Stang levels, budget allocation, and
• technology infrastructure to support the technical support team’s operations
• Customer engagement:
• Ensure high levels of customer satisfaction through effective support solutions
• Engage with key customers to understand their needs and feedback
• Process improvement:
• Streamline support processes and develop best practices
• Implement new technologies and tools to enhance support efficiency
• Technical expertise:
• Stay informed about the organization’s products or services, as well as industry trends and best practices in technical support
• Provide guidance to your team on complex technical issues

Reference Number for this position is GZ59883 which is a permanent Remote position offering a cost-to-company salary of R1.08m per annum negotiable on experience and ability. Contact Garth on az.oc.egrem-e@zhtrag or call him on 011 463 3633 to discuss this and other opportunities.

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Posted on 26 Nov 18:56, Closing date 25 Jan