Cellular Operations Manager

Join our dynamic team and play a key role in driving the success of cellular! We’re looking for a dynamic, results-driven individual to manage product selection, negotiate contracts, and lead operational processes, ensuring profitability while fostering strong relationships across stakeholders. If you’re passionate about innovation and delivering exceptional customer support, this is the opportunity to make an impact!

KEY RESPONSIBILITIES:

Product Selection & Procurement:

• Select and propose the most appropriate cellular products based on market analysis and company requirements.
• Procure these products while ensuring cost-effectiveness, quality, and timely delivery to meet business needs.

Contract Negotiation & SLA Management:

• Negotiate favorable terms and conditions with suppliers and vendors, ensuring alignment with company goals and profitability targets.
• Manage service level agreements (SLAs) to ensure adherence to performance standards and support company profitability.

Sales & Profitability Management:

• Drive sales growth for cellular products by identifying market opportunities and aligning product offerings with customer needs.
• Monitor product performance, ensuring profitability by managing costs, pricing, and supplier relationships.

Stakeholder Alignment & Communication:

• Ensure effective communication and alignment between key stakeholders, including internal teams, suppliers, and vendors.
• Maintain strong relationships with stakeholders to ensure efficiency and support operational effectiveness in managing cellular processes.

Operational Management & Reporting:

• Oversee the operational management of cellular product lines, ensuring seamless execution of processes and reporting mechanisms.
• Develop and implement strategies to improve operational efficiency and effectiveness in line with company objectives.

JOB RELATED KNOWLEDGE AND SKILLS REQUIRED

Knowledge

• A comprehensive knowledge/understanding of SA’s value retail clothing market, customers and competitors
• A practical grasp of the South African Cellular market would be advantageous.
• An excellent comprehension of branding, customer behaviour and principles relevant to value retailing.
• Relevant product knowledge with regards to technology would be advantageous
• An understanding of product components (in order to effectively negotiate price)

Skills:

• Demonstrates a strong commercial mindset with the ability to evaluate opportunities, manage risks, and optimize business profitability in the cellular industry.
• Expertise in the latest technology trends and developments in the cellular industry, with the ability to leverage technology for product innovation and operational efficiency.
• Understanding of financial supply chain elements, ensuring cost control and maximising operational efficiencies.
• Knowledge and experience in direct sourcing strategies, securing the best products and pricing for the business.
• Strong proficiency in Excel for data analysis and PowerPoint for creating effective presentations and reports.
• Ability to negotiate effectively, securing win-win agreements with suppliers and partners, driving mutually beneficial relationships.
• Excellent verbal and written communication skills to interact with various stakeholders and ensure clarity and alignment.
• Strong ability to build and maintain productive, long-term relationships with suppliers, partners, and internal teams.
• Proven track record in overseeing operations, managing budgets, and ensuring efficient execution of projects.
• Ability to understand and interpret trends relevant to the customer profile, ensuring that product offerings are aligned with market demands.

QUALIFICATIONS:

• A relevant Business/Commercial Degree or Diploma degree/qualification

EXPERIENCE:

• Minimum 3 – 5 years key account management experience in a retail/commercial and/or cellular environment,
• Previous managerial experience, preferably within the Customer Service industry,
• To understand the inner workings and product strategies