Sales Receptionist & Marketing Administrator

A vacancy exists for a Sales Receptionist, Administrator & Marketing Specialist within Kazang – Micro Merchant Division, Sales, in Windhoek, Namibia.   

The Sales Receptionist and Marketing Administrator will be the first point of contact for visitors, providing exceptional customer service while managing the day-to-day operations of the Reception area. You will also support various administrative tasks, ensuring the smooth operation of the office environment.  

Key Responsibilities include, but are not limited to:  

Front office & General Support:

• Answering front office calls.
• Working closely with facilities staff (cleaner) to ensure the reception area & general office are clean and presentable.
• Assisting walk-in Kazang clients that need support, as well as telephonic queries including actual device sales as needed.
• Deal with Customer Support tickets and WhatsApp queries on Freshdesk.
• Working on standby shifts to deal with Client Queries and working closely with South Africa teams.
• Passing on leads to sales reps / referring clients to relevant Sales Reps where needed.
• Escalating Queries to Cape Town Ops for resolving when needed.
• Depositing funds from sales into the Kazang Bank Accounts – weekly.

General Office and marketing activities:

• Receiving and dispatching devices (repairs and new sales) to clients, including arranging couriers.
• Acquiring supplier quotes where needed for office & ad-hoc purchases.
• Arranging for marketing material to be printed/made locally in Windhoek.
• Working closely with the SA Marketing Team on the creation of campaigns and other ad-hoc projects required by the Business, ensuring that the team have all updates for posting and managing social pages
• Arranging accommodation and/or travel arrangements, booking of venues for any company event.

Administration: Assisting as and when required:

• Ensure that all Vendor contracts are received and processed before month-end according to documented process.
• Reconcile device payments with Contracts.
• Assisting reps with their administrative duties where needed.

 In order to be considered for this position, the following requirements must be met: 

• Grade 12, Diploma in Office Administration or Business Administration.
• Previous experience in a Receptionist or Administrative role is preferred.

 Technical Skills: 

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• MS Teams or any other real-time methods of communication apps.
• Previous experience in using CRM systems (i.e. Freshdesk, Content Ready & GeoField).