Aftersales Clerk

1. Job Purpose

The purpose of the Warehouse Clerk – Frontline is to conduct administrative and clerical duties in Frontline Dispatch.

2. Job Objectives and Functions

A warehouse clerk is required to be able to perform any of the below functions based on operational requirements:

Management of customer orders in delivery & bulk cages

• Responsible for collecting orders from allocated bin/location and handing it to the frontline team to dispatch; creating orders to be released and distributed; and validating customer payments and order destination and handing over order to the courier

Administration of credit notes

• Accountable for accurately capturing credit notes on the Warehouse Management System (WMS) and issuing the customer with a printed copy; and adhoc administration tasks in the customer & aftersales team

Update system with stock details

• Responsible for verifying pallet identity and combine it to the pallet on the system; and printing out new pallet identification

Invoice Generation

• Accountable for generating purchase orders, invoices, and other financial documents; and supporting accounts payable and accounts receivable by generating accurate, complete, and timely invoices using billing/invoice software

Housekeeping

• Accountable for practising basic housekeeping principles to ensure that workstations are tidy

Health & Safety

• Responsible for ensuring that health and safety policies are adhered to

Qualifications and Experience

• NQF 4 Matric/ equivalent – Essential
• NQF 5 Supply Chain Management – Desirable

Skills, Abilities and Job-related Knowledge

English Comprehension
MS D365 – warehouse module
Verification Skills
Communication Skills
Product Knowledge
Warehouse Management System
Bulk Movement Procedure
Warehouse Layout and Processes

• Reports to
  

Reverse Logistics Senior Supervisor