Service Manager

Our client is on the hunt for a highly skilled and motivated individual to assume the role of service manager at their dealership in Ballito, KwaZulu-Natal

Primary responsibilities:

• Lead a team of proficient technicians and service advisors to provide exceptional automotive services.
• Cultivate a positive and collaborative work environment.
• Ensure the delivery of high-quality vehicle maintenance and repair services, surpassing customer expectations.
• Pursue continuous improvement in service efficiency and effectiveness.
• Establish and nurture strong relationships with customers.
• Promptly address concerns, ensuring a positive and memorable service experience.
• Stay informed about industry trends and technological advancements.
• Implement innovative solutions to elevate service operations.
• Monitor and achieve key performance indicators (KPIs) related to service department efficiency, customer satisfaction and profitability.
• Efficiently manage resources, including personnel, equipment and inventory, to optimize service operations.

Qualifications:

• A minimum of two years’ experience as a service manager.
• Experience with Ford, Toyota or VW. 
• Demonstrated ability to lead and motivate a diverse team.
• Solid understanding of automotive systems and repair processes.
• Dedication to delivering exceptional customer service.
• Excellent verbal and written communication skills.
• Proficiency in analysing and resolving complex issues efficiently.
• Effective planning and organisational abilities.

Please note that only candidates with the required experience will be considered and contacted. If you are not contacted within 14 days, kindly consider your application unsuccessful.

Apply online now at: www.sydsenrecruit.com
                                                                                       

Posted on 15 Nov 12:30, Closing date 15 Dec