Client Relations Account Manager

The client relations account manager plays a vital role in maintaining and enhancing the relationship between the company and its clients. 

Responsibilities:

• Facilitate the onboarding of new clients, ensuring they understand the company’s products and services.
• Act as the main point of contact for clients, addressing their inquiries and resolving issues in a timely manner.
• Regularly engage with clients to understand their evolving needs and expectations.
• Build strong, long-lasting relationships with key clients, ensuring consistent communication.
• Foster trust and loyalty by maintaining transparency and delivering on promises.
• Handle client feedback, complaints, and concerns, ensuring satisfaction and mitigating risks of client attrition.
• Collaborate with sales and marketing teams to align client needs with company offerings.
• Assist in preparing sales proposals and contracts for clients.
• Help identify opportunities for upselling and cross-selling within the client portfolio.
• Oversee the management and renewal of client contracts, ensuring compliance with agreed terms.
• Negotiate contract terms and pricing where necessary, in collaboration with legal and sales teams.
• Monitor contract performance and make adjustments to improve client satisfaction.
• Keep up with market trends, competitor activities, and changes in the petroleum industry that may affect clients.
• Share relevant industry insights and updates with clients, positioning the company as a trusted advisor.
• Ensure that the company is delivering products and services as per the agreed terms, especially in sensitive areas like fuel supply, logistics, or energy solutions.
• Address any service disruptions and communicate solutions to clients promptly.
• Prepare regular reports on service performance, sales data, and client feedback.
• Monitor key performance indicators (KPIs) to assess client satisfaction and retention rates
• Implement feedback mechanisms to improve services based on client input.
• Address and resolve any issues related to product delivery, pricing disputes, or service failures
• Serve as the mediator between the company and clients during any conflict, ensuring a positive resolution.
• Liaise with operations, logistics, and technical teams to ensure smooth service delivery and issue resolution
• Work closely with finance and legal departments to ensure that billing, invoicing, and compliance matters are managed effectively.
• Ensure that all client activities and contracts comply with industry regulations and company policies, particularly related to environmental and safety standards in the petroleum industry.

Requirements:

• Bachelor’s degree in business administration/management, marketing, sales, economics, engineering or supply chain would be beneficial
• A minimum of 3-5 years in a client-facing role, preferably in industries related to petroleum, energy, logistics, or manufacturing

In summary, you would be responsible for ensuring client satisfaction, maintaining long-term relationships, and serving as a key link between clients and the company’s internal teams. This role requires excellent communication, negotiation, and problem-solving skills, as well as a good understanding of the technical and regulatory aspects of the petroleum sector.

(Please note: Only candidates with the relevant requirements will be considered and contacted. If you are not contacted within 14 (fourteen) days of applying, kindly consider your application unsuccessful.)

Apply online now via www.sydsenrecruit.com

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Posted on 04 Nov 09:20, Closing date 20 Nov