Recruitment Room Team
IT Infrastructure and Operations Manager
Job Description
Responsibilities:
• The main purpose of this role will be to provide reliable, high quality IT Services for the business IT systems and infrastructure, aligning service delivery with business needs.
• The role will provide for the information technology needs of a workforce.
• The role is responsible to exercise leadership and use well-developed technological skills to facilitate planning, procurement, configuration, operations, maintenance, data integrity and security and end-user support for information technology resources and systems.
• Managing the IT Infrastructure staff by recruiting and training employees, communicating job expectations and monitoring performance.
• Overseeing the annual IT Infrastructure budget and ensuring cost effectiveness.
• Monitoring daily operations, including server hardware, software and operating systems.
• Coordinating technology installations, upgrades and maintenance.
• Selecting and recommending new and replacement hardware and software, when necessary.
• Testing, troubleshooting and modifying information systems so they operate effectively.
• Generating performance reports for operating systems and the Service Desk function.
• Ensuring all IT activities are performed within the parameters of applicable laws, codes and regulations.
• Evaluating technology risks in order to develop a robust disaster recovery plan and backup procedures.
• Keeping up to date with advances in technology and industry best practice.
• Demonstrating a deep technical and strategic understanding of the IT Services and Operations.
• Solving complex and diverse problems by continually re-evaluating new and/or conflicting factors.
• Managing internal and external communications and being the primary contact of escalation for business issues.
• Assisting with the management of relationships with external organisations and suppliers.
• Manage ICT equipment and license portfolio for utilisation, warranty, support and contract compliance.
• Create asset lifecycle plans for hardware and software.
• Ensure audit compliance.
• Implement ITSM, ITIL and other standards relevant to the job role.
• Discuss and agree Infrastructure elements of Service Level Agreement (SLA) with business.
• Manage and measure according to SLA.
• Report to CIO monthly on SLA achievement stats and exception.
• Create and oversee implementation of development plans for staff.
• Liaise with business and other members of the ICT management team to ensure alignment.
• ITIL certification.
• 8-10 years relevant ICT experience in operations management.
• Previous experience of leading an operations management team within an IT capacity.
• Proven knowledge and experience of delivering technical support services.
• Demonstrated experience with IT systems and IT management as a senior level with a sequence of increasing responsibilities in large and diverse business settings.
• Experience in working through major organizational change.
• A track record of providing cloud infrastructure services to a geographically diverse and complex organisation.
• A track record of successful large project implementations.
• Demonstrated ability to work effectively with other managers to achieve key business and technology goals.
Our client is offering a highly competitive salary for this role based on experience.
Apply for this role today, contact Gaby Turner at [email protected] or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: [email protected]
