Digital Coordinator

The Digital Coordinator will play a key support role within Dermalogica South Africa’s Digital Hub, working across ecommerce operations, digital content, customer service, and light development tasks. This junior role will ensure seamless day-to-day execution by handling website updates, retailer content checks, and first-line customer queries, while also assisting with technical troubleshooting, minor front-end updates, and QA testing. 

This position is ideal for someone detail-oriented, proactive, and eager to grow into either ecommerce management or front-end development within a fast-paced digital team. 

Key Responsibilities 

Customer Service 

• Respond to customer queries via email, chat, or other digital platforms in a professional and brand-aligned manner. 

• Support resolution of order, delivery, and product enquiries in collaboration with logistics and operations teams. 

• Monitor customer feedback and escalate recurring issues to the Digital & Ecommerce Manager. 

Website & Ecommerce Support 

• Upload and update product listings, promotional banners, and campaign assets on the Shopify website. 

• Assist with merchandising updates, ensuring accuracy of product categorisation, pricing, and promotions. 

• Perform QA testing for new site updates, CRO experiments, or campaign launches. 

• Support execution of onsite content (landing pages, PDP enhancements, promotional mechanics). 

Retailer & 3PI Support 

• Coordinate digital content (banners, copy, imagery) for retail partners. 

• Conduct regular QA checks on retailer websites and 3PI platforms to ensure Dermalogica content is up-to-date, consistent, and brand-compliant. 

• Report issues or opportunities for improvement to the Digital & Ecommerce Manager. 

Junior Development Support 

• Assist with light front-end coding tasks (HTML, CSS, JavaScript) under the guidance of the Head of Digital. 

• Make small theme adjustments or styling changes within Shopify 2.0. 

• Troubleshoot and escalate bugs, layout issues, or app conflicts. 

• Support integrations of third-party apps and testing of new features. 

• Learn and adopt best practices in responsive design and accessibility. 

Digital Marketing & Content Support 

• Assist in preparing content for email marketing campaigns, social assets, and retailer newsletters. 

• Support with compiling digital content libraries for internal and external stakeholders. 

• Coordinate and upload assets for CRM flows, working with the Digital Content & CRM Coordinator. 

General Digital Admin 

• Maintain filing systems for digital assets and campaign materials. 

• Support reporting by pulling data from Shopify, Klaviyo, and other platforms when required. 

• Provide ad-hoc assistance across the digital team during peak periods (launches, promotions, events). 

Qualifications & Experience Requirements 

• Diploma or degree in Marketing, Digital Media, IT, or related field (preferred). 

• 1–2 years’ experience in ecommerce, digital marketing, or online customer service. 

• Basic front-end development skills (HTML, CSS, JavaScript); familiarity with Shopify or another CMS is a plus. 

• Exposure to Shopify theme editing, Liquid, or app integrations advantageous. 

• Familiarity with CRM tools (e.g., Klaviyo) and Google Analytics desirable. 

• Strong computer literacy (Excel, Word, PowerPoint). 

Competencies & Characteristics Required 

• Technical curiosity: Eager to learn development skills and solve technical problems. 

• Attention to detail: Accuracy in content updates, QA testing, and customer communication. 

• Organisation: Ability to manage multiple tasks and priorities effectively. 

• Customer-first mindset: Strong communication skills with a focus on excellent customer experiences. 

• Proactivity: Willingness to take initiative, learn quickly, and suggest improvements. 

• Collaboration: Works well as part of a team and cross-functionally with marketing, operations, and sales.